Data Deletion Policy

At Resolve, we prioritize the secure and responsible handling of customer data on behalf of our integrators. Below is our data deletion policy to ensure transparency and compliance:

1. Resolve-Owned Metadata:
   • Metadata such as security logs generated by Resolve are retained for a maximum of 3 years from the date of the last recorded activity. These logs are then automatically deleted.
2. Invoicing Data:
   • For invoicing purposes, Resolve uses pseudonymized customer IDs and logs detailing which endpoints were accessed by customers and when. Resolve acts as a processor for this pseudonymized data.
   • This invoicing data is retained indefinitely by Resolve to facilitate accurate billing and historical reference.
3. Triggers for Data Deletion:
   • Customer Data Deletion: Data deletion is triggered using DELETE / data / {datasetId}. If a customer stops using PayrollDetect, the integrator is responsible for initiating this deletion by calling the aforementioned endpoint.
   • Integrator Data Deletion: In the event an integrator wishes to discontinue using PayrollDetect, they must inform Resolve, who is then responsible for deleting all data pertaining to that integrator.
4. Customer Data:
   • Through PayrollDetect, Resolve processes customer data on behalf of our integrators. This data is automatically deleted after a retention period of 365 days from the date of receipt.
5. Data Handling for Debugging and Service Improvement:
   • For debugging and service improvements, Resolve may download customer/relevant data locally. This data is handled with the utmost care and deleted as soon as it is no longer relevant.

This policy ensures that while we maintain necessary operational data, we also adhere to strict data protection and privacy standards.

Please reach out to our Data Protection Manager Martina if you have any questions.