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Data Processing

At Resolve, we ensure secure and compliant data processing practices for all customer data handled through PayrollDetect. Below are the key details regarding our data processing infrastructure:

Data Storage Locations​

All data is stored exclusively within the European Union to ensure compliance with data protection regulations:

  • Primary Storage: Ireland
  • Backup Storage: Frankfurt, Germany

This ensures that customer data remains within EU jurisdiction at all times.

Disaster Recovery​

Our disaster recovery strategy is designed to minimize downtime and data loss:

  • Recovery Time Objective (RTO):
    • Likely disasters: 1.5 hours
    • Unlikely disasters: 14 hours (additional time required for model retraining)
  • Recovery Point Objective (RPO): Minimal data loss due to continuous replication between storage locations

Data Encryption​

We prioritize the security of customer data through comprehensive encryption:

  • All customer data stored in Amazon S3 and RDS is encrypted at rest
  • Encryption leverages AWS-managed encryption services to ensure industry-standard security protocols

This ensures that customer data remains protected throughout its lifecycle within our infrastructure.

For questions regarding data processing practices, please reach out to our Data Protection Manager Anders.